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Long-term Support

VUMS LEGEND spol. s r.o. ensures comprehensive services in deliveries of individual solutions, including system administration and ensuring of a Helpdesk. As part of post-implementation support we propose that service contracts be closed, which ensures guaranteed service and modification of applications for coming years for customers. The advantage of closing a contract is that the guarantee period on an application is extended to cover the duration of the contract.

In the area of support we can also sell IBM / Lotus Notes licenses and various training programs for users, administrators, and others…

Solutions and services offered in the selected category:

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    Long-term Support of Our Solutions

    We offer to close SLAs (Service Level Agreements) with our customers, or an agreement on the level of services that becomes a standard, in the conditions of the Czech economy as well, both on the level of state administration and on the level of the commercial sphere.

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    Ensuring the HelpDesk

    Creation of reports to the HelpDesk by user organizations that have signed contracts with VUMS LEGEND on the provision of HelpDesk services, and the processing of these requests by VUMS LEGEND workers.

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    Lotus Notes System Administration

    We are true experts on the Lotus Notes system. We take care of Lotus Notes infrastructure in regimes precisely according to your needs, both reactively and proactively.

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    Sales of Software and Hardware

    We offer sales of hardware and licensed software, primarily from IBM’s product portfolio. We are also able to offer mediation of the Software Subscription and Support service.

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    Training

    We provide training in several areas, for users and administrators alike.

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